📌 Frequently Asked Questions (FAQs) – ShopGlowTech
🛒 Ordering & Shipping
Q: Where do you ship?
A: We currently ship across Canada, ensuring fast and reliable delivery.
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery typically takes 7-12 days, depending on your location.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor your package in real-time.
Q: What if I entered the wrong shipping address?
A: If you made a mistake, please contact us within 24 hours at shopglowtech1@gmail.com, and we’ll do our best to update your details before the order is processed.
⚡ Product & Usage
Q: Is the wireless car charger compatible with my phone?
A: Our wireless car charger is compatible with all Qi-enabled smartphones, including iPhone, Samsung, Google Pixel, and more.
Q: Does it work with a phone case?
A: Yes! It works with most thin phone cases (under 8mm thick). However, metal or magnetic cases may interfere with wireless charging.
Q: Can I rotate my phone while it’s mounted?
A: Yes! The 360° rotation feature allows you to adjust your phone to the perfect viewing angle.
🔄 Returns & Refunds
Q: Do you accept returns?
A: Yes! We offer a 30-day money-back guarantee. If you’re not satisfied, you can request a return within 30 days of receiving your order.
Q: How do I request a return?
A: Simply email shopglowtech1@gmail.com with your order number and reason for return. Our team will guide you through the process.
Q: What if my product is damaged or defective?
A: If your item arrives damaged or faulty, contact us within 48 hours of delivery, and we’ll arrange a replacement or refund.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and Shopify Payments.
Q: Is my payment secure?
A: Absolutely! Our store is SSL-encrypted, ensuring that your payment details are 100% safe and secure.
📩 Contact & Support
Q: How can I contact ShopGlowTech?
A: You can reach us via email at shopglowtech1@gmail.com, and we’ll respond within 24-48 hours.
Q: Do you offer wholesale or bulk orders?
A: Yes! If you're interested in bulk purchases, please email us for special pricing.
📦 Still have questions? Contact us at shopglowtech1@gmail.com and we’ll be happy to assist! 🚀